Refund and Return Policy
Effective Date: 28-12-2024
At Samarth Online Shoppy, customer satisfaction is our top priority. We strive to provide you with the freshest and highest-quality products. If you are not satisfied with your purchase, our refund and return policy ensures a hassle-free resolution.
1. Eligibility for Returns
You may request a return or replacement under the following conditions:
- The product delivered is damaged or defective.
- The product is incorrect or does not match your order.
- The product has not been used or consumed and is in its original condition.
2. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods that were delivered in good condition.
- Products damaged due to improper handling after delivery.
- Items purchased during special clearance sales (unless defective).
3. Return Process
To request a return, follow these steps:
- Contact Us: Notify us within 24 hours of delivery by email at vinayakkalbor@gmail.com or call us at +91 7620991463.
- Provide Details: Share your order number, the reason for the return, and photos of the product (if applicable).
- Approval: Once approved, our team will arrange for the product to be collected from your address.
4. Refund Policy
- Refunds are processed only for eligible returns.
- Once the returned product is inspected and approved, the refund will be initiated within 7-10 business days.
- Refunds will be credited to your original payment method or provided as store credit based on your preference.
5. Replacement Policy
If eligible, we will replace the damaged or incorrect product at no additional cost. The replacement will be delivered to your address as per the availability of the product.
6. Cancellation Policy
- Orders can be canceled before they are dispatched.
- To cancel an order, contact us immediately via email or phone.
- Refunds for canceled orders will be processed within 7-10 business days.
7. Contact Us
For questions or concerns regarding our refund and return policy, please contact:
- Email: vinayakkalbor@gmail.com
- Phone: +91 7620991463
We are committed to ensuring a pleasant shopping experience and will do our best to resolve any issues promptly.